The following return policy applies to items purchased online through SAIL SURAKSHA e-portal, after the material has been dispatched by our channel partners:
Materials once despatched cannot be returned.
The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our call centre number, 033-40908900. The material will be replaced only in case it is available in the same form as it was delivered
*Note: All Returns & Refund are subject to approval of SAIL